Originally featured in Franchise Business Review, read the full article here. 

Last year, we asked franchise thought leaders to share their predictions for 2021. The world was seemingly recovering from the upheaval of the pandemic and there was a sense of optimism. On the whole, the predictions came true.

Certainly, one of last year’s key themes was investing in employee engagement, with top talent becoming harder to find and retain. But perhaps no one could have foreseen The Great Resignation and the drastic effects the labor shortage would have on the economy. Read all of the predictions here.